Our latest customer review

PRE-CHARTER
Information sent
Excellent
Speed / promptness
Excellent
Help / assistance offered
Excellent
Knowledge of area & yachts
Excellent
Excellent and prompt response by Roger to initial queries pre-booking our charter
Arrival
Airport transfers
Excellent
Reception by staff on dock
Excellent
Boat condition and cleanliness
Excellent
Equipment and fittings
Excellent
Hand over and briefing
Fair
Documentation
Excellent
Arranged own transfers to/from marina. Handover meeting rather rushed (staff rather frazzled by time of handing over!) and we had to slow down the rep to ensure we had the pertinent issues covered, but this was no problem really (explains ‘fair’ rating for hand-over/briefing)
Charter
Yacht performance
Excellent
Equipment and fittings
Excellent
Pleased we charterd a new boat – makes all the difference!!
Return
Handback procedure
Excellent
Ease of yacht release
Excellent
Security deposit procedure
Excellent
No issues – Euromarine staff very helpful and process relatively quick considering change-over day!
Hotels
Convenience
Excellent
Cleanliness
Excellent
Service
Excellent
Recommend Valamar Dubrovnik President – stayed for 5 days post charter (organised ourselves, but worth knowing about should another client want charter + hotel in Dubrovnik)!